Responsible gambling

At MateSlots Casino, we prioritize responsible gaming practices to ensure our players enjoy their experience while maintaining control over their gambling habits.

Understanding Responsible Gaming

Responsible gaming is about balancing entertainment with caution and taking steps to minimize the potential harm associated with excessive or problematic betting. Our goal is to provide you with a safe environment where you can make informed choices about your gaming activities.

Self-Exclusion Options

If you feel that you're struggling with responsible gaming, we encourage you to reach out to us directly for assistance. You may choose to self-exclude from our website and mobile app for a period of 24 hours up to 12 months. This option will prevent you from accessing your account during the specified time frame.

Deposit Limits

To maintain control over your spending, we recommend setting deposit limits on your account. These can be adjusted daily, weekly, or monthly through your personal settings. Please note that these restrictions are enforceable immediately and cannot be circumvented.

Loss Limits

We understand that losing can sometimes get out of hand. To help you manage this aspect, we offer loss limits for both cash deposits and wagering. These limits will automatically adjust based on the amount you initially deposit, ensuring a balance between your financial capabilities and betting activities.

Wager Limits

To prevent excessive spending, we also allow you to set wager limits on individual games or during specific gaming sessions. This can be configured through our in-game menu.

Session Limits

If you wish to control how long you spend playing, you may set session limits within the game settings. These options will restrict your gaming duration between 6 minutes and an unlimited amount of time (1,000,000+ minutes).

Cooling-Off Periods

Occasionally, a break from gaming is necessary to reassess your behavior. A cooling-off period can be applied for durations ranging from 24 hours up to 12 months, during which you will not have access to real-money games but may withdraw any available funds.

Reality Checks

To help monitor your betting habits, we offer optional reality checks at set intervals (30 minutes and/or 60 minutes) within a gaming session. These reminders aim to provide you with valuable insights into your spending patterns.

Responsible Gaming Tools

Below is an overview of the responsible gaming tools available:

1. Deposit Limits: Set daily (default unlimited, max £10,000), weekly (max £15,000), and monthly (max £30,000) limits.
2. Loss Limits: Configurable daily/weekly/monthly loss cap based on initial deposit amount.
3. Wager Limits: Control total bet amount per timeframe.
4. Session Limits: Set gaming session duration between 6 minutes to 1,000,000+ minutes.
5. Cooling-Off Periods: Temporary suspension for durations ranging from 24 hours up to 12 months.
6. Self-Exclusion: Permanent suspension (minimum 6 months) - account locked, no deposits/withdrawals until period expires.

Additional Support

We are committed to providing support and assistance whenever you need it. If you're struggling with responsible gaming or require guidance on our tools, please don't hesitate to contact us through the in-game menu or via email at [email protected].